How to place an order from Winston’s Tea Company:
Contact us Via
Phone: 250-751-1031 during store hours
Please provide the following information:
- Mailing Address
- Phone Number
- Method of Payment
We will contact you to confirm your order, shipping charges, and payment information. *Please be aware that the customer pays for shipping of all orders
Shipping Rates (All charges in Canadian Funds)
Shipping rates apply to Regular parcel within Canada: 3 days locally, 4-6 business days regionally, 5-10 business days nationally. For the United States rates are based on USA Expedited Parcel: 7-10 business days. For expedited shipping service please contact us via email.
All Customer Prices subject to change without notice. All charges in Canadian Funds.
Canadian Customers Tea, herbs, and spices are not subject to GST. The GST does apply to postage/shipping charges. BC Customers PST is only applicable on certain goods such as teapots and accessories.
Ordering & Return Policy
If you are not satisfied with your merchandise, within 10 days of receipt of your order, you may return the unused items for a refund. Please email us and let us know the reason for returning the item and then send us the item securely packaged in the same condition that you received it along with a receipt. We will notify you of your refund via e-mail once we have received the item.
We are sorry, but for safety reasons, there is no refund on tea and food products.